Business & Delivery Times
You can reach call center on +971 (0) 4 338 70 90 or by mail: info@earlybird.ae
Saturday – Thursday from 8:00 a.m. – 9:00 p.m.
Friday and public holiday from 9:00 a.m. – 5:00 p.m.
We deliver
Saturday – Thursday from 8:30 a.m. – 10:30 p.m.
Friday and public holiday from 9:30 a.m. – 08:00 p.m
Party Pack – Only with Earlybird
No more headache for you to make sure that you have enough products for your party.
You order the variety of products you think you might need for your party.
The full order value will be paid on delivery.
Within 2 days after your party you inform us to return the not needed products and we refund the purchase price.
We accept a return of maximum 40% of the initial order value. The products returned have to be in a re-sellable
condition meaning unused/unopened. Excluded are products which are not returnable due to the nature of the product
i.e. Ice, bakery products.
The party pack is available for deliveries in Dubai only.
Delivery to other Emirates
Orders to other Emirates than Dubai will be handled individually if the minimum order amount is 2,000 AED.
To reach the minimum amount we accept collective orders for the same delivery day i.e. orders from your friends
and/or neighbors in the same Emirate when the total sum of all deliveries is above the minimum order amount.
The delivery date will be coordinated with you.
Delivery to other Countries
At the moment we deliver only within the UAE.
Reseller & Wholesale
If you are a reseller or in wholesale please contact us by
mail: info@earlybird.ae or by phone +971 (0) 4 338 70 90
Returns & Replacements
All goods delivered by Earlybird are in good condition. The customer is obliged to check all goods at the time of delivery.
In case you find a product not satisfactory you can return it at delivery to the driver who will take the product back and
deduct it from the invoice. Early Bird accepts no legal liability for whatsoever reason if the products were accepted by
the customer on delivery. See also our Terms Of Use.
However Earlybird might accept return/refund of products in certain cases within 10 days after purchase where
i.e. manufacturing defects occurred. Only unopend/unused articles or wrong delivered products can be taken back. There are products which
can’t be returned due to the nature of the product. This includes but is not limited to i.e. bakery products, body products
due to hygiene reasons. Products which were especially sourced regarding your order i.e. bakery products are in general
excluded from return. Refunds will me made onto the original mode of payment. If the payment was made by credit card
the refund will be processed within 10 to 45 days depending on the issuing bank of the credit card. If the payment was made
in cash the refund will be done on the next regular schedule in your area.
The said is not applicable where a special manufacturer warranty is given for a product and the product is defect during
the warranty period. In this case we will refer you to the technical support of the supplier and confirm the purchase with
us in case you lost your purchase invoice.
If you feel that a product is not meeting your expectations please send an e-mail to order@earlybird.ae with the
subject line: “Complaint Delivered Product” and write your concerns to us. We will get in touch with you and sort the issue out.
Please note that shipping&handling fees are non-refundable.
100% Money Back Guarantee
For some of our own products i.e. Toilet Paper WEPA, Kitchen Roll WEPA we provide you with a 100% Money Back Guarantee
if the product is not meeting your expectations.
Please note that the refund is only possible if only 1 roll of the Toilet Paper or half a roll of the Kitchen Rolls is used
and the rest gets returned to us. The return has to happen within 14 days after purchase and will be done on our regular tour in the area.
Product Availability
Even if we try hard to avoid any out of stock position it can happen as we depend on manufacturers and distributors.
In case an article is out of stock we offer you a product of similar quality as substitution. You can accept or reject the
product substitution at your convenience. Due to high demand it is possible that an article shown in our online shop as
available is sold out at the time we receive your order.
Payment, Pricing & Promotions
All products stay in the property of Early Bird until they are paid in full. Our terms are cash or credit/debit card on delivery
or online payment by credit/debit card. It is at the sole discretion of Early Bird to accept other payment methods like cheques
or bank transfers. For return cheques an administration fee of 50 AED per cheque is applicable.
All prices published are in United Arab Emirates Dirham AED included of all taxes. We take special care maintaining the prices
in our web shop but mistakes can happen. The price applicable is always the price built in our main system. Should the online shop
display a lower price than the one in our main system the customer can refuse to buy the article at the higher rate. Should the online
shop display a higher price than the one in our main system the lower price will be billed.
All Promotions offered are subject to availability at the time of delivery and valid as long as stock lasts.
My account
Under “My Account” you can easily update your personal data and payment methods.
With one click you can repeat one of your previous orders or use them as a template for your new order.
It is in your sole responsibility to keep the data like e-mail address, billing and delivery information etc. up to date.
Please note that we use the e-mail address provided by you for all relevant communication i.e. order and payment
confirmation. We accept no liability for whatsoever reason if an e-mail address provided by you is not working.
