Here some legal stuff (March 2020)
- Use of earlybird.ae
You confirm that all information you provide on or through earlybird.ae is accurate and complete. It is in your sole responsibility to maintain the confidentiality and security of your account information including username and password. Earlybird is not responsible for any losses arising out of the unauthorized use of your account and you agree that Earlybird does not have any responsibility if you lose or share acces to your device.
Any agreement between you and the issuer of your payment card (credit card/debit card) will continue to govern your use of such payment method on earlybird.ae. You agree that Earlybird is not a party to such agreement and Earlybird is not responsible for the content, accuracy or unavailability of any method used for payment. It is in our sole discretion to restrict or terminate your account for any reason.
With the use of earlybird.ae you will not:
- Install any virus, worm, Trojan horse, spyware, or other computer code, file or program
that is or is potentially harmful or invasive or intended to damage or hijack the
operation of, or to monitor the use of, any hardware, software, or equipment.
- Use earlybird.ae for any purpose that is unlawful or fraudulent
- Interfere with or disrupt the operation of earlybird.ae or the systems, servers or
networks used to host earlybird.ae including by hacking or defacing any portion of
- restrict any other person from using earlybird.ae
- Reverse engineer, decompile or disassemble any portion of earlybird.ae or manipulate
any content on earlybird.ae
- Systematically download and store any content
- Use any robot, spider, site search/retrieval application or other manual or automatic
device to retrieve, index, “scrape,” “data mine” or otherwise gather any content, or
reproduce or circumvent the navigational structure or presentation of earlybird.ae.
- Frame or mirror any portion of earlybird.ae, or otherwise incorporate any portion of
earlybird.ae into any product or service
- Cause injury to any person or entity
- You will not use Earlybird’s name, logo, or brand to: send any unsolicited or
unauthorized Content, including advertising, promotional materials, email, junk mail,
spam, or other form of solicitation. or use any meta tags or other hidden text or
metadata utilizing a Earlybird trademark, logo, URL, or product name without
Earlybird’s written consent.
- You will not attempt to do anything, or permit, encourage, assist, or allow any third
party to do anything, prohibited in this Section, or attempt, permit, encourage, assist,
- Prohibited Content
You agree that you will not publish content in connection with earlybird.ae that:
- is false, fraudulent, inaccurate, or misleading
- violates the laws of the Untied Arab Emirates, international laws or is otherwise
- is obscene, indecent, pornographic, or otherwise objectionable
- is derogatory, defamatory, threatening, harassing, abusive, slanderous, hateful, or
embarrassing to any other person or entity.
- victimizes, harasses, degrades, or intimidates an individual or group of individuals on
the basis of religion, gender, sexual orientation, race, ethnicity, age or disability.
- is violent or threatening, or promotes violence against, or actions that are threatening
to, any individual or group
- contains advertisements, solicitations, or spam links to other web sites or individuals.
- impersonates another business, person, or entity, including Earlybird, and its
- is intended to cause harm, damage, disable, or otherwise interfere with earlybird.ae or
- Published Content
Earlybird and its suppliers publish different content. The content is for informational purposes only, and might not be free of errors. Before you act in reliance on any content or information, you should confirm any facts that are important to your decision. Earlybird makes no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of any content. If you find an error or notice something that does not look quite right on earlybird.ae, we would appreciate it if you let us know by contacting us.
Earlybird.ae provides descriptions, and images of goods and services. Such products and services may be made available by us or by third parties. We make no representations as to the completeness, accuracy, reliability, validity, or timeliness of such product/service listings, descriptions, or images (including any features, specifications, and prices contained on earlybird.ae). Such information and the availability of any Product are subject to change at any time without notice.
We try to display product attributes including applicable colors as accurate as possible.
However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect actual product color or finish. In addition, certain weights, measures, and similar descriptions are approximate and are for general information only.
Earlybird has no liability to you for content on earlybird.ae that you find to be offensive, indecent, or objectionable. Certain products (i.e. tobacco) have age restrictions. By ordering an age restricted item, you certify that you fulfill the age restrictions.
EarlyBird is not responsible for, and cannot guarantee the performance of, goods and services provided by third parties. We always try to provide accurate information, product packaging and ingredients including the product description, country of origin, nutrition, ingredient, allergen, and other information. Always read labels, warnings, directions, and other information provided with the product before using or consuming the product. For additional information about a product, please contact the manufacturer.
- Other Sites
- Order and payment at earlybird.ae
Once you have placed an order at earlybird.ae we will send you an order acknowledgment by email setting out what you have ordered. This is not an order confirmation or acceptance from us.
There may be a minimum order value, which may change from time to time. In addition to the price of goods, a service fee for delivery may apply depending on the service selected as shown at checkout. All prices quoted are inclusive of tax. In case there is a change in taxation between the order date and the desired delivery date the applicable tax on delivery date will be charged.
Due to shipment options and delivery times, there are limitations on when changes or cancellations to orders can be made. Priority orders can only be cancelled within 15min. after order placement. Convenience deliveries need to be cancelled min. 3h before the delivery is going to happen. Please contact the Earlybird call center by phone on +971 4 338 70 90
Title to the goods purchased by you and all related risks hereto i.e. damage, loss, expiry on these items passes to you upon delivery of the items to you.
Earlybird might at its sole discretion provide you with a refund in certain circumstances. If you are not satisfied with your order, please contact the Earlybird call centre on +971 4 338 70 90 during our regular opening hours.
For certain products which by nature cannot be returned are excluded from refunds. Such items include items which cannot be resold for health and hygiene reasons once unwrapped (for example body products, ice cubes, crushed ice, personal grooming products etc.).
Earlybird accepts the following payment methods: online credit/debit card, or cash, credit/debit card on delivery. For online payments Visa and Master Card will be accepted for payments in AED.
If you place an order on earlybird.ae which you pay online by credit/debit card you confirm and guarantee that you have the right to use any credit card or other means of payment that you provide to us. By providing credit/debit card information to us, you authorize us to store and use the card as a payment method for purchases made on earlybird.ae. You, as a cardholder must retain a copy of the transaction records and Earlybird policies and rules. The payment confirmation for online payments will be sent to you by mail as soon as the payment is received by us.
Prior to accepting an order we may also request additional information from you. Verification of information may be required prior to the acknowledgment or completion of any purchase. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is canceled after your credit/debit card has been charged, we will refund the debited amount to your credit/debit card. In case that your order cannot be fulfilled as placed we will contact you to discuss how to proceed and substitutional products might be offered if an item is out of stock. Earlybird may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the products, as well as all shipping and handling charges and applicable taxes.
Earlybird cannot confirm the price or availability of an item until after your order is placed. Pricing or availability errors may occur on earlybird.ae The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. Earlybird reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation from Earlybird. Earlybird will contact you for instructions or cancel your order and notify you of such cancellation.
Promotional codes and offers are limited in nature and may expire or be discontinued with or without notice. Promotional codes are void when the expiry date is reached. Promotional codes may not be copied, sold, or otherwise transferred. They are not redeemable for cash and are subject to cancellation or change at any time for any reason without notice. We reserve the right in our discretion to impose conditions on the offering of any promotional code.
Promotional codes can be added to your Earlybird online order by entering the code at checkout. To apply a Promotional code to your order, please select “Apply Discount Code” at “Review&Payments” in the checkout process.
We reserve the right to withdraw or cancel any Promotional Code at any time, either as a whole, or for specific goods or delivery areas. If this happens, then the Promotional Codes may not be used for any orders placed after the date of withdrawal or cancellation. We reserve the right to reject or cancel the use of a Promotional Code where fraud or misuse is suspected. You will have no claim against Earlybird in connection with such rejection or cancellation of a Promotional Code. Earlybird will not be liable to any customer or household for any financial loss arising out of the cancellation or withdrawal of any Promotional Code or any failure or inability of a customer to use a Promotional Code for any reason.
Early Bird will not trade with or provide any service to OFAC and sanctioned countries.
Products ordered or purchased by you will be delivered with the shipping method selected by you. Deliveries will happen to the shipping address stated in your order.
If the shipping method “click&collect” was selected by you the goods will be ready in our warehouses for pick up by you one hour before the date/time stated by you.
For orders placed with our “regular” service the delivery will happen during our delivery hours. Earlybird cannot guarantee/commit to deliver at a specific time as the drivers have a fixed sequence to fulfil the deliveries.
For “priority” and “convenience” orders there might be events out of our control to fulfill the delivery in the given time frames. Please allow a margin of 30 minutes. It is in the sole discretion of Earlybird to reduce or waive the service fees if a delivery is late. Earlybird does not accept any liability to you out of late deliveries.
- Intellectual Property
No license, right, title, or interest at earlybird.ae or any materials is transferred to you as a result of your use of earlybird.ae or your accessing, viewing, downloading, or printing of the materials. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of or exploit in any way, in whole or in part, any of the materials or earlybird.ae. earlybird.ae and materials may be used only as a personal shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of earlybird.ae and the materials is strictly prohibited. The compilation (meaning the collection, arrangement, and assembly) of earlybird.ae and materials is the exclusive property of Earlybird and is also protected by international copyright laws.
Earlybird.ae names and logos, and all other graphics, logos, page headers, button icons, scripts, and service names included in or made available through earlybird.ae are trademarks of Early Bird Catering Services LLC, Dubai, UAE. All other marks are the property of their respective companies.
- Disclaimer of Warranties
- Limitation of Liability
You acknowledge and agree that to the fullest extent provided by UAE law Earlybird will not be liable to you or to any other person under any circumstances or under any legal or equitable theory whether in tort, contract, strict liability or otherwise for any indirectr special incidental or consequential losses or damages of any nature arising out of or in connection with the use or inability to use earlybird.ae even if an authorized representative of Earlybird has been advised of or should have known the possibility of such damages. To the fullest extent provided by UAE law this disclaimer applies to any damages or injury arising from any failure of performance error omission interruption deletion defects delay in operation or transmission loss of profits loss of goodwill loss of data work stoppage accuracy of results computer failure or malfunction including viruses file corruption communication failure network or system outage as well as theft, destruction unauthorized access to, alteration of, loss of use of any record or data and any other tangible or intangible loss. Subject to the foregoing to the fullest extent provided by UAE law Earlybird will not be liable for any damages in excess of the fees paid by you in connection with your use of earlybird.ae. You specifically acknowledge and agree that to the fullest extent provided by UAE law Earlybird will not be liable for any defamatory offensive or illegal conduct of any shopper or other user of earlybird.ae
- Disputes & Arbitration; Applicable Law
Using or accessing earlybird.ae constitutes your acceptance of the following arbitration provision.
- Contact Us
If you have any questions or comments, please contact us at by e-mail at firstname.lastname@example.org, by mail: Earlybird Catering Services LLC, PO Box 211467. Dubai, UAE, or by phone +971 4 338 70 90 (Saturday to Thursday from 8:00 a.m. to 9:00 p.m. , Fridays and on public holidays from 9:00 a.m. to 5:00p.m)
Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.